Electronic Gaming Host

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Cycle to work scheme

We are looking for an Electronic Gaming Host to maintain overall efficiency and operation of the Electronic Dept, maintaining the highest standard of efficiency and security in accordance with the policies and procedures of the company.

• Keeping the Electronic Department working for our playing customers.
• Make regular Inspections for Tampering, Repairs and Maintenance of all Gaming Electronic Units
• Provide clear and good training to trainee Technicians and support to Gaming Hosts involved with the EG dept.
• Upkeep detailed records of all machine inventory, including upgrades and parts, interact with our suppliers/vendors regarding the servicing and repairing of units.
• A good knowledge of gaming systems/TITO/Accounting and Player tracking.
• Data Networking, compliant in Cat5/6 Installation, able to work alone and configure network.
• Travel at relatively short notice to local properties needing urgent attention.
• Assist with developments of ongoing and future technical projects.
• To assist Group EG departments with installations if required, this may include the cover of resident site technicians booked holidays.
• Good knowledge of Health and Safety around the working environment, experience in safe handling of heavy equipment.

• Reducing machine “downtime”
• Maintaining a safe and secure working environment
• To maintain a pleasant, friendly and welcoming attitude
• Maintain a high standard of appearance.
• Demonstrate knowledge of slot machine/gaming equipment and operation.
• Carry out maintenance of gaming machines/equipment.
• Have a complete knowledge of statutory requirements in term of the gaming laws, liquor laws and other relate

Our Electronic Gaming Host are expected to always demonstrate our key service behaviours:

• On It
  :
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude
  :
  Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice
  :
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close
  :
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.