Retail and Cafe Associate

ABOUT THE ROLE

As a member of the Retail and Cafe Team at Peloton Studios London, you are the face of our brand. Operating 365 days a year, our studio is a high-energy hub where boutique fitness meets world-class content production. We are looking for upbeat, results-driven self-starters who thrive in fast-paced environments and are committed to fostering a welcoming, inclusive atmosphere for our global community.

• Act as a brand ambassador, providing a premium "first impression." You’ll greet members enthusiastically, manage feedback across all channels, and serve as an expert on class types, instructors, and the studio experience
• Drive revenue by maintaining impeccable visual standards, managing product displays, and utilizing deep product knowledge to meet member needs
• Oversee end-to-end inventory for both Retail and Food & Beverage, including stock receipt, CMS management, and identifying opportunities to elevate our current offerings
• Partner with the Group Bookings and Events team to execute onsite member meetups and special experiences, ensuring every event runs seamlessly
• Work professionally alongside a diverse team to maintain a pristine environment and a high-functioning workspace

• Prior experience in a premium customer-facing or sales environment with a genuine desire to exceed goals
• Exceptional verbal and written skills with the ability to engage a diverse range of members and guests
• A hardworking, "entrepreneurial" spirit and the flexibility to work a schedule that includes late evenings and weekends
• Proficiency with Apple products and MS Office; experience with Salesforce or similar CRM/CMS platforms is a plus
• An appreciation for fitness and a balanced lifestyle that aligns with the Peloton mission

#LI-KN1
#LI-Hybrid

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria.

For more information, visit

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.

This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicant

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process.

In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all…