Customer Service Officer - Bank

Customer Service Officer – Bank

Location:

High Street Kensington Office, London W8 5ED
. Hybrid working available after probation; training will be provided

FER in the office.

Contract:

Bank Contract.

Salary: £12.71 per hour plus a comprehensive benefits package.

Full‑time – 37.5 hours per week. Shift window: 8am–8pm Monday–Friday, Saturdays 8am–2pm on a rotational basis.

As a customer service officer you will play a key part in helping our customer‑facing colleagues deliver exceptional standards of customer service and patient care. You will provide an excellent and qualitative service to existing and prospective patients, personalising the service you provide by understanding their reasons for seeking treatment and validating their suitability for such treatment. You will promote the benefits of Bupa Cromwell hospital’s products and services and encourage patients to feel confident in the care they will receive.

• Ensure the qualitative delivery of service to patients.
• Act as the primary point of contact for patients, clinicians and support teams.
• Deliver service against core standard operating models.
• Build strong working relationships with patients and promote the services of Bupa Cromwell hospital.
• Develop strong internal relationships with other teams in the hospital, including general business support.
• Effectively manage calls, emails, chat and fax enquiries.
• Update and maintain patient records in bespoke systems.

• Proven sales and customer service skills from within the health, insurance or financial services industry.
• Accuracy and attention to detail, with excellent written and verbal communication skills.
• Participation in ideas generation and sales initiatives.
• Decision‑making skills.
• Strong background in effective relationship management both internally and externally.
• Competent in utilisation of MS Office (Word and Excel).
• Experience in calls and email handling within a contact centre or sales environment.
• Experience in managing customer queries and complaints.
• Ability to empathise with patients and assuage any anxiety in a confident and professional manner.

• Annual leave accrued and paid every time you work.
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products such as health assessments, menopause plans tempore some dental practices.
• Inclusion in the NEST government pension scheme.
• Participation in the Viva global wellbeing programme covering mental, physical, financial, social and environmental wellbeing.

The Final date to receive applications for this role is the end of Wednesday 31 December. The recruitment team will advise you about any changes to notice period and other terms and conditions if you are successful.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role, and we will provide reasonable adjustments as part of our recruitment process.

We’re a health insurer and provider with no shareholders; our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and building a better world. We encourage all of our people to 'Be you at Bupa', champion diversity, and strive to represent the communities and customers we serve, especially those from diverse backgrounds and experiences.