Temporary Post Sale Experience Coordinator

Temporary Post Sale Experience Coordinator

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Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy‑now channels including SELLING COLLECTIONS, private sales, e‑commerce and retail. Our trusted global marketplace is supported by an industry‑leading technology platform and a network of specialists spanning 40 countries and 70 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate.

Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

This is a 12‑month temporary role. Responsible for timely and accurate Post‑Sale Experience task processing, and the provision of high‑quality client service predominately via email and telephone.

• Manage atribuamo and resolve client queries, complaints and special requests with professionalism and efficiency.
• Coordinate with Post‑Sale Shipping and internal departments to ensure smooth post‑sale communication and alignment.
• Support Post‑Sale Shipping by assisting with day‑to‑day activities within the team.
• Triagate Freshdesk tickets and client phone calls where appropriate.
• Ensure Freshdesk tickets are replied to in accordance with all Sotheby’s SLA’s.
• Report on available shipping quotes and issue them to clients in a timely manner.
• Process VAT refunds and resale certificates.
• Document management.
• Generate payment links where required.
• Assist in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.
• Review the daily ship list to ensure that all property is available for collection the following day.
• Ensure all calls are answered in a timely manner.
• Work in collaboration with Post‑Sale Shipping, Client Accounts Receivable Managers and Financial Team.

• Calm demeanour, especially under pressure.
• Well presented with a friendly, enthusiastic and welcoming disposition.
• Exceptional oral and written communication skills.
• Exceptional client service skills.
A second European language is desirable.
• Good numeracy skills.
• Logical and practical thinking, with excellent resourcefulness and problem‑solving skills.
• Highest standard of confidentiality, discretion and work ethic.
• Ability to work both independently and to partner with colleagues.
• Strong organisational skills and follow‑through.
• Prior experience with SAP is preferable.

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Entry level

Temporary

Sales and Business Development

Artists and Writers, Retail Luxury Goods and Jewelry, and Beverage Manufacturing

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