Associate, Client Support - Distribution

Associate, Client Support - Distribution

Join to apply for the Associate, Client Support - Distribution role at FUGA
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FUGA, part of Downtown Music, is the world's leading full‑service B2B music distributor—providing cutting‑edge distribution, technology and marketing solutions to some of the most forward‑thinking music companies in the industry. We work with over 800 clients, including Beggars Group, Epitaph, Naxos and Ninja Tune—empowering them to maximise their reach through our award‑nominated label services, best‑in‑class products and industry‑leading revenue accounting platform.

Downtown is an innovative music and tech company with strong ambitions. Across its four divisions—Artist & Label Services, Distribution, Music Publishing, and Royalty & Financial Services—Downtown serves some 4 million artists and 5 000 business clients in 150 countries.

We are currently looking to grow our Client Support team. This is an excellent position for someone looking to develop their career in the music distribution and technology space. Although this is a mid‑level role, our Client Support team employs people at multiple levels of seniority beyond that, so this position will set you up for growth opportunities.

• First point of contact for our clients and digital service providers
• Provide email support via Zendesk>
• Investigate, troubleshoot and solve technical and content‑related issues
• Escalate issues where appropriate and communicate effectively with the Client Support and Operations teams in our HQ (Amsterdam) as well as in our other offices around the world
• Check the quality of, edit and research musical releases from our clients in accordance with expected criteria
• Create support documentation, training guides and procedures
• Test software improvements and bug fixes
• Work with our development teams to feedback on internal updates and new features to a wide client base
• Report into the Manager, Client Support

• Demonstrable experience in a client‑facing role in a (music) tech company
• A clear passion for music and an affinity with the online music industry
• Data‑driven—knows how to analyse data and put this to use to benefit efficiency
• Customer and detail‑oriented
• Strong communication skills on an international level
• An analytical approach to problem solving
• Desire to work in a tech‑savvy environment and develop new skills
• Hard‑working, organised and able to prioritise multiple tasks
• Operates well in a team and is comfortable working with an agile management process
• Excellent written and verbal communication skills in English
• Fluency in other languages (Dutch, Spanish, German, etc.) is a big plus

• Hybrid working and subsidised lunches on days in the office
• Discounted health & fitness membership
• Access to gigs, events and fun team activities
• Join an innovative music and tech company with strong ambitions
• An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech
• Global mindset, local presence. FUGA's Head Office is in Amsterdam and additional locations include:
  Berlin, Bogotá, Buenos Aires, Jakarta, London, Los Angeles, Manila, Medellín, Melbourne, Mexico City, Milan, Mumbai, New York, Paris, Rio de Janeiro, Rome, São Paulo, Seoul, Singapore, Stockholm, Sydney and Tokyo

• Entry level

• Full‑time

• Finance and Sales