Experienced Casino Cashier

Join to apply for the Experienced Casino Cashier role at Metropolitan Gaming

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we are the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. In addition to a competitive salary, some of the benefits we offer include:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

We are looking for a Casino Cashier who holds a valid UK Gaming Licence (PFL). The role requires exceptional attention to detail, customer service skills, and strict adherence to gaming regulations and internal controls.

• Observing all Cashdesk Procedure Manual guidelines and relevant legislation
• Ensuring accurate completion of company records and accounting documentation
• Investigating queries from head office or in‑house
• Carrying out all cash and electronic transactions (exchanges, chip redemptions, debit transactions, ATM, payouts)
• Updating points/player tracking for customers
• Maintaining ATMs and handling all banking operations
• Recording all financial transactions in the casino’s accounting system
• Ensuring compliance with gaming regulations, AML laws and casino security procedures
• Assisting with cash counts and securing large sums
• Providing excellent customer service and resolving disputes
• Reporting suspicious activities or policy violations
• Maintaining confidentiality of customer and financial data

• On It – Demonstrates responsiveness and initiative by anticipating needs
• Upbeat and Positive Attitude – Maintains a professional, enthusiastic, solution‑oriented demeanour
• Be Nice – Treats guests, team members, and stakeholders with courtesy and respect
• Open and Close – Engages openly and warmly at the start and concludes interactions with clarity and courtesy

Please Note:

You must be aged 18 or above and have the right to work in the UK. The position requires working nights, evenings, weekends and flexible shifts that coincide with a 24/7 trading week. Casino Cashiers will spend a large portion of their shift on their feet working directly with the public.

Mid‑Senior level

Full‑time

Other

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