Broadcast Support Engineer

The Broadcast Support Engineer will be a critical team member supporting critical broadcast technology at TBS's London Master Control Room (MCR) and supporting Data centre facilities. The primary purpose of the role is to remedy any service impacting incidents, as well as undertaking proactive maintenance and changes.

In addition to support duties, the Broadcast Support Engineer may also be involved in engineering projects, or event delivery where required, which could involve international travel (Europe, US or Australia).

The successful candidate will be required to work a 12 hour 7 day fortnight shift pattern, namely from 08:00 - 20:00. These hours will be adapted when onsite support is required for live events such as virtual advertising events or major events and to support engineering maintenance out of hours when required.

• Provide 2nd Line Support for equipment in London MCR / DCs in relation to Telstra's Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN), 2110 systems and cloud platforms
• Work with teammates and operations teams to facilitate any changes to config/ upgrades or maintenance on any live platform system.
• Be able to troubleshoot and resolve technical issues during live broadcast for live events.
• Assist in the installation and configuration of equipment.
• Stay informed about advancements in broadcast technology and industry trends.

• Ability to work under pressure and handle live broadcast situations
• Strong technical skills and the ability to troubleshoot and resolve equipment issues.
• Good understanding of broadcast regulations and standards,
• Excellent communication and teamwork skills
• Ensure network documentation remains up-to-date and knowledge is transferred to relevant teams
• Able to work meticulously with high attention to detail
• Structured approach to work; task driven and diligent
• Calm in a crisis, able to methodically analyse and identify an issue
• Thrives working in a fast paced environment
• Professional manner when dealing with customers, international MCRs, and Internal departments
• Technology enthusiast, curious and keen to learn
• Flexible and adaptable to last minute live event support.
• Excellent verbal and written communication skills.
• Can simplify complex to convey to non-technical staff.

• Working within IT environments
• Familiar with IP streaming technologies
• SMTPE standards 2022/2110 knowledge
• Strong knowledge of ASI, SDI, DVB, MPEG transport streams.
• Encoder/decoder hardware operation and configuration
• Experience with multi vendors ( for example Harmonic, Media Kind, InSync, GV, Nevion)
• Common broadcast terminology and solutions
• Familiar with transmission automation systems
• Familiar with OTT streaming systems such as AWS
• Technical and/or broadcast training and qualifications