Field service engineer

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The Field Service Engineer’s are responsible for the installation and servicing of all Elekta products within UK. This role will have a particular focus on MR‑Linac systems within the region.

This is a home‑based role with a requirement to travel throughout UK as required and as directed by the Regional Service Manager. Engineers are informed by the office in UK or the appropriate Regional Service Manager which work needs to be undertaken, engineers are then expected to work under their own initiative to complete the tasks appointed, if necessary, problems or issues are escalated to the office in UK.

Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support either from the office in UK or from a remote location. Jobs can either be completed within 1 day or may require the engineer to be away from home for several days at a time. There is a need for occasional travel to sites outside of UK.

Technically the work involves a very diverse skill set including fault finding complex electronic systems down to component level, HT and RF power generation, vacuum systems, water systems, pressurized gas systems, mechanical assembly and adjustment of the radiation beam to achieve the required output specification.

All work is to be carried out in accordance with Elekta’s safety instructions and procedures. Any issues or problems that may adversely affect Elekta, the product, its ongoing reliability or the safety of any personnel must be reported to the Service Manager in a timely manner.

Training and assessment is carried out both in the classrooms at UK and on site as necessary. Engineers will not be deemed to be competent to install or maintain a product until the Service Manager has confirmed that the relevant competences and skill have been achieved. Engineers with the relevant knowledge and experience will be expected to guide and assess other engineers on site and advise the Service Manager accordingly.

Upon completion of any work on site, the engineer is required to complete and submit to the appropriate manager the relevant reports and documentation.

The role will involve a normal work pattern Monday to Friday. Occasionally the engineer may be asked to support weekend working, a max of 10 in a Year.