Technical Support Engineer - AV

Position: Technical Support Engineer - AV (Permanent)
Location: Chaucer

Are you a systems expert who thrives on the "science of sound"? IN2-AV Recruitment are proud to be representing a premier, award-winning UK technology distributor known for its elite technical pedigree. They don’t just sell boxes; they architect complex, high-performance audio environments.

This is a multi-faceted, "hands-on" role designed for someone who loves the variety of moving from high-level system design to on-site commissioning.

Your Impact

System Architecture:
You will translate client requirements into robust AV designs, utilizing acoustic simulations and detailed technical schematics.

On-Site Excellence:
You’ll lead the programming, optimization, and final commissioning of professional hardware, ensuring peak performance for end-users.

Tier-3 Support:
Act as the technical authority for a world-class portfolio of brands, resolving complex queries via remote and face-to-face consultation.

Field Engineering:
Conduct site surveys to gather critical project data and perform live demonstrations of flagship audio technology.

Project Variety:
You will work on everything from high-spec corporate boardrooms to major infrastructure projects like airports and international sporting stadia.

The Technical Profile

Foundation: A degree in Audio Engineering, Music Technology, or significant equivalent industry experience.

The "Brain":
Proven expertise with Q-SYS and integrated control ecosystems.

Networking:
Strong command of AV-over-IP and networking fundamentals, including Dante and managed switch configuration.

RF Knowledge:
Solid experience managing and deploying professional wireless microphone systems.

Soft Skills:

A collaborative, detail-oriented approach with the ability to communicate sophisticated technical concepts to non-technical stakeholders.

Why This Firm?

Defined Progression:
Enjoy a structured Career Development Plan (PDP) with clear annual goals.

Elite Training:
Gain direct access to manufacturer-led training and full support to maintain your industry-leading certifications.

Generous Time Off: 22 days base holiday (increasing annually to 30) PLUS a dedicated "Christmas Shutdown" that doesn’t touch your allowance.

Full Benefits Suite:
Includes a performance-related bonus, private healthcare, and death-in-service coverage.

Ready to step up? If you want to move away from repetitive tasks and into a role where "no two weeks are the same," let’s talk - (phone number removed)