Field Service Engineer ( North West

Position: Field Service Engineer ( North West )
Field Service Engineer ( North West London) page is loaded## Field Service Engineer ( North West London) locations:
United Kingdom-London time type:
Full time posted on:
Posted Todayjob requisition :
##
*
* JOB DESCRIPTION:

** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

We’re pleased to offer an exciting opportunity for a
** Technical Service Specialist
** to join our team, responsible for the
** North West London
** area. The role includes
** one weekend per month
** as part of a rota.

As a
** Technical Service Specialist**, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory.

You will provide
** first‑line service backup
** to Abbott Ambassadors, resolving service interventions requiring
** less than four hours of labour**, helping maintain service continuity and customer confidence.

Your responsibilities will also include planning and delivering
** scheduled preventive maintenance**, supporting
** instrument installations**, and contributing to the overall efficiency, performance and growth of the district.

Success in this role will be measured by your ability to consistently meet
** service key performance indicators**, achieve high
** customer satisfaction (NPS)**, and support
** profitable and sustainable business growth
** within your territory.

Knowledge,

Skills and Abilities

To be successful in this role, you will bring a strong technical foundation combined with customer‑focused communication skills.
* Bachelor’s degree or equivalent qualification or experience required; an
** Engineering degree** (medical, electrical, mechanical or medical technology) is preferred
* Proven experience in a similar technical service role, supported by management and customer references
* Strong ability to engage effectively with customers, particularly
** laboratory staff and key stakeholders
*** Recognised
** technical expert
** for assigned product lines
* Strong communication skills with the ability to explain technical concepts clearly and confidently
* Demonstrated capability to
** identify issues, drive root‑cause analysis and deliver effective resolutions
*** Confident user of
** analytical tools and software
** to support troubleshooting, reporting and decision‑making
** WHAT WE OFFER
** At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
** The base pay for this position is
** N/AIn specific locations, the pay range may vary from the range posted.##
** JOB FAMILY:
** Field Services##
** DIVISION:
** CRLB Core Lab##
*
* LOCATION:

** United Kingdom > Maidenhead :
Remote##
** ADDITIONAL LOCATIONS:**##
*
* WORK SHIFT:

** Standard##
** TRAVEL:
** Yes, 75 % of the Time##
** MEDICAL SURVEILLANCE:
** Not Applicable##
** SIGNIFICANT WORK

ACTIVITIES:

** Driving a personal auto or company car or truck, or a powered piece of material handling equipment locations:
4 Locations time type:
Full time posted on:
Posted 30+ Days Ago
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