Assistant Technical Manager

Location: Greater London

Position Overview

Assistant Technical Manager role at Integral UK Ltd. The Assistant Technical Services Manager reports directly to the Technical Service Manager and serves as a key stakeholder in REM operational delivery within a critical facility. This role includes direct line management of the engineering team and accountability for effective people management.

Location: London Bridge

Hours: 08:00-17:00, Monday-Friday

Salary: To be discussed at interview

Core Responsibilities

• Supervise, coordinate and lead the site‑based engineering team in delivering the Statement of Work
• Provide direct line management and people management for engineering team members
• Conduct performance appraisals for direct reports and set clear individual objectives
• Review engineering competency, identify skills gaps, and manage future training requirements
• Ensure contract is staffed by competent teams with effective succession planning
• Maintain minimum staffing levels onsite and arrange shift coverage as required
• Coach team members to ensure consistent capability across the engineering team

Technical Operations & Systems Management

• Operate all facility systems competently, effectively and efficiently
• Control all activities relating to technical operation of building systems including MEP assets
• Ensure compliance with statutory regulations and Critical Facilities Risk Management standards
• Monitor utilities usage and report abnormalities or energy savings opportunities
• Manage onsite critical spares including site stock register and monthly auditing
• Maintain accurate and up‑to‑date asset database records

Client & Stakeholder Management

• Work closely with Account teams to achieve 100% Critical Facilities uptime
• Attend and deliver weekly operations meetings and client meetings as requested
• Support site Facilities Managers with projects, contractors, and MEP works
• Ensure immediate notification of critical equipment issues with relevant reports and recommendations
• Prepare specialist vendor visits for site FM approval

Reporting & Documentation

• Assist Account Team with Monthly and Quarterly Engineering Reports
• Prepare information for monthly Engineering reports
• Compile and manage engineering risk register
• Report on critical systems availability and asset reliability
• Handle critical incident (2-2-2) and near‑miss reporting with after‑action reviews
• Provide technical reports and improvement recommendations as required

Health & Safety Leadership

• Promote "Safety First" culture in line with JLL Cardinal Rules of Safety
• Ensure safe, professional and conscientious conduct of all personnel
• Drive Health and Safety culture throughout the team
• Apply knowledge of safe systems of work and compliance requirements

Additional Duties

• Support CAFM systems and helpdesk while maintaining SLA and KPI targets
• Provide emergency engineering relief cover (may require temporary shift work)
• Participate actively in site escalation processes including on‑call emergency response
• Communicate and implement technical/legislative updates effectively
• Provide ONWH support for critical works when required

Technical Qualifications

• Electrical/Mechanical Engineering background
• C&G Parts 1 & 2 or equivalent/higher qualification
• C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification
• 18th Edition IEE:
  Wiring and Installation (desirable)

Skills & Experience

• Strong communication skills across all staff levels
• Proven ability to lead, motivate and direct engineering teams and shift leaders
• Advanced IT and report writing capabilities
• Ability to work under pressure while remaining calm and clear‑thinking
• High level of initiative with drive for continuous operational improvement
• Full understanding of customer needs and expectations
• Ability to comprehend and act on verbal and written instructions

Personal Attributes

• Smart, presentable corporate appearance
• Enthusiasm and demonstration of pro‑activity, diligence, and alertness
• Integrity, honesty, and punctuality
• Willingness to participate in internal training programmes
• Commitment to attending on/off‑site training (may require nights away from home)
• Previous experience considered even if not meeting all technical qualifications (subject to Operations Director approval)

This job description serves as a guideline and is not fully inclusive or exclusive of all duties required. Additional tasks and responsibilities may be requested as needed.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Facilities Services

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