Student Support Officer

Are you passionate about helping students thrive? Do you have excellent people skills and a proactive approach to problem‑solving? Birkbeck, University of London, is looking for a dedicated Student Support Officer, to join our Student Support & Wellbeing team, and play a key role in supporting students with disabilities and mental health needs.

Salary range: £31,234 rising to £34,827 per year

Contract type:
Open ended

Mode:
Full time

Grade: 4

Business Unit:
Education and Student Experience

Closing date for applicants: 18-Mar-2026

: 2350

Documents:

• Candidate Information Pack 26.pdf (PDF, 249.67kb)
• Job Description Pack Student Support  (PDF, 211.84kb)

• Respond to student queries and identify when to refer complex cases to specialist advisers.
• Meet students and arrange agreed reasonable adjustments.
• Support students through the Disabled Students’ Allowance (DSA) application process.
• Ensure accurate, confidential, and timely record‑keeping.
• Work collaboratively across departments to ensure reasonable adjustments are implemented.

• Experience in a customer‑facing environment, able to respond accurately and sensitively to incoming queries.
• Organised, with good attention to detail and comfortable following established processes.
• Able to handle confidential information with professionalism, and work within agreed boundaries of practice.
• Experience in scheduling, diary management, and minute‑taking – especially for sensitive meetings.

£31,234 rising to £34,827 per year, Grade 4 on the College's London Pay Scale which includes a consolidated London Weighting Allowance.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Permanent contract. Full‑time (35 hours a week, FTE) or part‑time (minimum 0.6 FTE) – please indicate a preference. Interview date: 31 March 2026. DBS check required.

If you would like to know more about the role, please contact Kirsty Palmer, Interim Head of Student Wellbeing Services on

If you have difficulty using the recruitment portal, please contact  providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community and backgrounds  The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.