Student Advisor Maternity Cover

About the role

We are looking to appoint an experienced, flexible and committed Student Advisor to join us at our London campus specialising in the areas of inclusion, University hardship funds and University processes and procedures. This is a fixed-term contract for maternity cover.

The post holder will manage individual student cases, ensure effective policy implementation, and act as an advocate for students alongside maintaining accurate records, preparing reports and collaborating with various departments to enhance student support and service delivery.

Qualified to degree level or equivalent professional qualification or experience, you’ll have demonstrable experience of providing one-to-one advice and guidance in general and particularly in matters related to inclusion and Disability provision and support in Higher Education. Evidence of understanding the support needs of students from diverse backgrounds, cultural differences and the ability to relate well to all students are required by this post.

The successful candidate will have a strong working understanding of the Equality Act and the implications for students with disabilities in a complex and fast paced environment. Your experience of managing student concerns through to resolution, together with your ability to build positive and highly effective working relationships quickly at all levels across the University, and with students, will ensure that you can achieve with impact.

Please note that this role requires an Enhanced level of Disclosure with the Disclosure & Barring Service (DBS).

• Offer specialist advice and guidance to all students on a range of topics, with a specialism in inclusion.
• Manage individual student cases related to a specialism, including assessing needs, providing tailored advice, and coordinating with other University departments to implement appropriate support and adjustments and to assess and award money to students from the University hardship funds.
• Ensure that University policies and procedures related to the relevant specialisms are effectively communicated and implemented, providing input on policy development and improvement based on student feedback and case outcomes.
• Act as an advocate for students within the relevant specialism, helping them to navigate University systems, access necessary resources, and resolve issues in order to make informed decisions about their academic and personal circumstances.
• Maintain accurate and confidential records of student interactions and cases and prepare reports on trends, challenges, and outcomes related to the relevant specialism to inform University policies and practices.
• Work closely with other University departments, external agencies, and support services to ensure a cohesive approach to student support and awareness-raising through participation in outreach activities, workshops, and training sessions.

Tracy Walker, Student Advice Team Manager
email: