Student Success Operations Assistant

Are you passionate about student success and looking for an administrative role in higher education? Join Birkbeck, University of London, as a Student Success Operations Assistant, where you will play a crucial role in supporting students as they transition into university life through various programmes and initiatives.

Salary range: £15,617 rising to £17,414 per year (pro‑rated £31,234 rising to £34,827 per year FTE).

Key details:

• Contract type:
  Open ended
• Mode:
  Part time
• Grade: 4
• Business Unit:
  Education and Student Experience
• Closing date: 01-Feb-2026
• Reference No: 2315

Birkbeck, University of London, is seeking a motivated and skilled operations assistant to join the Student Success team within the Education and Student Experience Directorate. This is an excellent opportunity for someone who is passionate about equal access to higher education and the power of education to drive social mobility.

As a Student Success Operations Assistant you will work at the centre of the team’s programme delivery, supporting colleagues who lead on core work strands:
Student Transition and Success, Student Engagement, University of Sanctuary, and Student Success Research and Evaluation. The role is responsive and multi‑faceted and will give the right candidate core experience in widening access and student success. It is suitable for those with experience as a Widening Participation Assistant, Student Transition and Outcomes Assistant, Education Operations Assistant, or Programme Administrator.

Actual £15,617 rising to £17,414 per year 0.5 FTE, (pro‑rated £31,234 rising to £34,827 per year FTE). Grade 4 on the College's London Pay Scale which includes a consolidated London Weighting Allowance. Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Permanent contract, part‑time, 17.5 hours a week, Monday to Friday – working day to be agreed around 9‑5pm with a flexible and hybrid working pattern. The role requires occasional evening and weekend work, for time off in lieu. Please submit an application form for consideration. Closing date:
Sunday 1 February 2026, interview date:
Thursday 12 February 2026.

If you would like to know more about the role, please contact Camilla Mount, Head of Student Success, at

We welcome applicants from all sections of the community and backgrounds, and particularly encourage those from Black, Asian and Minority Ethnic communities to apply  The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.

Documents required for application:

• Candidate Information Pack 26.pdf (PDF, 249.67kb)
• JD and Person Specification Student Success Ops  (PDF, 217.39kb)