Student & Academic Support Officer

London College of Contemporary Arts (LCCA) offers our students a wide range of accredited programmes within the creative arts and contemporary business fields. With a broad network of industry connections, aided by our partnership with University of the Creative Arts and various other industry leading brands, we allow our students to get a real feel for working within the fashion, graphic design and the business space by embarking on a journey which is designed to meet our students’ academic and personal demands.

LCCA offers students a unique industry‑centred exposure to get students ready for their next step by adopting blended learning approaches delivered via workshops, lectures, field trips, seminars, hosting sector leading subject‑matter renowned experts from around the world and various other networking opportunities - therefore adopting a practical approach in the delivery of our undergraduate and postgraduate programmes.

At the very heart of our vision is a student‑centred learning and teaching methodology which is progressive, forward‑thinking, modern, and designed to meet our learners’ needs.

LCCA is part Global University Systems which is an international network of higher‑education institutions brought together by a shared passion for accessible, industry‑relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

This is the first and last point of contact for all students studying  role holder will work collaboratively with other student and academic support officers as a team to provide basic advice and referral to students. This position shall be the first point of contact for individual students and be responsible for the provision of day‑to‑day enquiry handling for the relevant courses, offering advice and support at the front desk.

The student and academic support officer ultimately act as a referral point, to provide students with support, guidance, information and impartial confidential advice. This particular role is a part of LCCA student and academic support department, which manages all the student enquiries for LCCA and other ad‑hoc tasks and mini‑projects.

• A flexible working model – we encourage flexible working to aid productivity and a healthy work‑life balance.
• My Rewards Hub – handpicked discounts and deals from a wide and ever‑growing list of providers
• Employee Assistance Program (EAP) – a dedicated 24/7 access platform
• Training & Development opportunities on offer
• Socials via ‘GOSH’:
  We love to celebrate events, our successes, recognise our colleagues for their contribution.

• Ability to work collaboratively in the team, under pressure and to tight deadlines
• Ability to exchange information verbally or in writing
• Ability to follow instructions, gain basic knowledge about routines and apply this correctly
• Good communication skills, excellent telephone manner
• Strong interpersonal skills
• Good business awareness and ability to communicate with a variety of people across different functions
• Excellent planning, organising and time management skills