Group Learning and Development Specialist

Group Learning and Development Specialist - Fields and Fraser Hart

Are you an L&D specialist with a passion for developing others?

We are seeking a proactive and innovative Learning and Development Specialist to support the growth of our teams and drive organisational goals.

You’ll be responsible for developing our teams in Ireland (Fields Jewellers – 14 retail stores and 1 corporate office) and the UK (Fraser Hart Jewellers – 22 retail stores and 2 corporate offices).

The ideal candidate will be passionate about learning with a positive can-do attitude, high energy, creativity, lots of enthusiasm and a good sense of humour.

• Conduct training needs analysis using various methods (focus groups, surveys, interviews, store visits) to identify skill gaps and learning opportunities across the organisation.
• Gather feedback from stakeholders to ensure training programmes are aligned with business objectives.

• Design, develop, and create learning solutions including workshops, learning guides, e-learning modules and blended learning programmes.

• Deliver engaging face-to-face workshops and training courses to enhance skills and improve performance.

• Measure the effectiveness of learning initiatives through assessments, feedback and performance metrics.
• Provide recommendations for continuous improvement.

• Work closely with Regional, Store and Head Office managers and teams to coach, support and guide on learning solutions.

• Design, develop, and create interactive e-learning modules using authoring tools, e.g. Captivate.

• Manage the company’s LMS including uploading courses, maintaining user data, and generating reports.

• Encourage a culture of learning within the organisation.
• Stay up-to-date on industry trends and best practices in learning and development.

• In addition to the above you will be required to carry out additional ad-hoc duties, e.g. workshop administration.

• Experience of working in a retail focused environment.
• Excellent communication skills, both verbally and in writing.
• Excellent interpersonal skills with the ability to build relationships easily.
• Ability to work on own initiative and also as part of a team.
• Strong attention to detail.
• Excellent planning, organisational and time management skills.
• Ability to work under pressure.

• At least 1-2 years’ experience in a learning and development role.
• Training qualification (CIPD, Diploma or Degree)
• Experience of conducting training needs analysis, design, delivery and evaluation of training solutions.
• Exceptional writing skills with a proven ability to produce clear, concise, and engaging written content.
• Competent in using Microsoft Word and PowerPoint.
• Experience using LMS and e-learning authoring tools.

Please note:
This role requires regular travel within the UK and Ireland.