Head of Customer Success; EMEA

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns! Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment through one powerful platform. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our work forces, communities, and evolving world.

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a dedicated and skilled Head of Customer Success (EMEA) to onboard, nurture and grow relationships with new and existing teachers.

Reporting to the Chief Revenue Officer, our Head of Customer Success (EMEA) leads the (non-technical) implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. This role combines educational leadership, project management, and relationship-building across diverse stakeholder groups.

You will – both directly and as Head of a talent-rich team – guide partner universities through onboarding, coordinate cross-functional teams, deliver high-quality educator support, and help Cadmus become embedded across institutional ecosystems.

• Driving University Transformation
  • Pioneer the Cadmus Journey:
    Lead the full, end-to-end implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars.
  • Orchestrate Successful Rollouts:
    Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, high-impact stakeholder enablement across central administration and academic faculties.
• Forging Strategic Alliances
  • Champion Senior Relationships:
    Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation.
  • Design the Future of Pedagogy:
    Facilitate high-level, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change.
  • Report & Accelerate Value:
    Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platform’s value and proactively identify opportunities for strategic growth.
• Elevating Educator Impact
  • Inspire Academic Excellence:
    Design and deliver cutting-edge, high-impact training and professional learning programs, grounded in the latest evidence-based teaching practices, to empower educators.
  • Redefine Assessment Quality:
    Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success.
  • Guide and Optimise Practice:
    Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead post-semester review sessions to continuously drive organic adoption and elevate teaching quality across departments.
• Leading a High-Performance Team
  • Build and Empower a World-Class Team:
    Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement.
  • Cultivate Growth:
    Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.

• You have worked in higher education, EdTech, or similar industry.
• Experienced in customer success / full ownership responsibility for managing…