Associate Director – Global Patient

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3:
  Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for an Associate Director – Global Patient Recruitment
at M3 Global Research
, an M3 company.

About the Business Unit:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

The Associate Director of Global Patient Recruitment is accountable for the supervision and direction of the Patient Recruitment team, optimizing utilization of internal resources across projects to improve gross profit at the project level and reduce reliance on third-party providers.

This role is responsible for delivering high-quality, patient-focused recruitment solutions for both global qualitative and quantitative market research initiatives. The Associate Director works collaboratively with Sales, Client Services, and Panel to design and implement scalable, compliant, and efficient custom recruitment strategies that maximize internal capabilities, minimize outsourcing requirements, and ensure exceptional experiences for patients, caregivers, and advocacy partners.

• Lead patient recruitment strategy, ensuring clear processes and guidelines are in place and followed, with the aim to reduce outsource cost and grow M3 Global Research patient panels.
• Strategize panel recruitment across US and EU markets to increase overall patient panel size focusing on patient audiences that will lead to higher profitability and delivery to the business.
• Assist team in strategizing and introducing new custom recruitment options, to expand our recruitment options, as well as continuously investigating ways to improve our gross profit on a project level.
• Join internal kick-off calls and project meeting to discuss fieldwork strategy, and help develop plans for execution, and continuously monitoring to ensure the project plan is carried out.
• Monitor the results of improvements to patient recruitment initiatives and share audit reports with team leaders to enable accountability and further process enhancement and adoption.
• Manage, mentor, appraise and develop allocated staff, ensuring…