End User Compute, Engineer

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards;
Little, Brown;
John Murray Press;
Hodder & Stoughton;
Headline;
Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty‑Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzi. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state‑of‑the‑art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

Experience/Knowledge

• Experience of Okta, including a strong understanding of starter and leaver process within Okta.
• Advanced knowledge of Microsoft Active Directory, Azure, O365, SCCM and Intune. Proven hands‑on experience in these technologies.
• Microsoft associate or expert certification is preferred.
• JAMF Accreditation
• Strong troubleshooting and problem‑solving skills.
• Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non‑technical users.

Personal Attributes/Skills

• Fully focused on Customer Service Excellence – meeting and exceeding the customers’ expectations.
• Possess exceptional level of attention to detail

The core purpose of the role of an EUC Engineer is to provide a consistent and reliable user experience across laptops, desktops, mobiles and meeting room equipment.

Manage MDM’s to enrol, configure, secure, update and support devices across Hachette UK and Hachette India using Intune, SCCM, JAMF.

The role will involve

• Maintain and manage Microsoft services, including Active Directory, Azure AD (ENTRA), SCCM, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.
• Manage Okta to help maintain Hachette’s identity & access management platform to enable seamless automation for starters, leavers and mover processes.
• Maintain our Apple Mac and iPad estate using JAMF services
• Maintain high levels of compliance across our end user estate to adhere to our security policies. (Using Qualys and Crowdstrike reporting where possible to check compliance.)
• Work closely with internal stakeholders and external vendors to efficiently deliver projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end‑user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimise downtime and enhance user experience.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.…