Content Design Officer

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can‑do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

We live by five core values:
Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It’s about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

This is an exciting opportunity to be part of the Resident Experience and Localities Team as a Content Design Officer. The Content Design Officer will be responsible for supporting the Content Design Lead/Web Services Lead in ensuring the content and design of , Hounslow Connect and other digital channels are accurate, meet accessibility standards, and align to the web services strategy.

A key aspect of the role will be to work with internal colleagues and partner organisations, including the Voluntary and Community Sector, to ensure that information presented on  and Hounslow Connect is up to date, useful, usable, and meets all required accessibility standards including the Public Sector Bodies Accessibility Regulations 2018.

The Resident Experience and Localities Service provides a One Hounslow approach to resident contact by having a unified front door where statutory duties are checked, safeguarding issues are identified, and there is an early help approach to those residents where there is still a presenting need or a future risk. We provide a positive, consistent and inclusive experience when contacting Hounslow via any of its access channels, ensuring first point of contact resolution wherever possible.

Our teams empower residents to access and request services online, whilst our in‑person services are designed to provide holistic support to those who need it the most. Resident Experience and Localities put residents at the heart of everything we do and strive to evolve our offer as residents’ and communities’ expectations and needs change.

The Content Design Officer will be reporting to the Content Design Lead.

If the points below resonate with you, we’d love you to put in an application:

• You will have an understanding of relevant digital accessibility and inclusion legislation and practical experience in its implementation, for example writing in Plain English.
• You are organised and analytical, able to take complex information, interpret and present it to colleagues and managers.
• You are self‑motivated and able to manage your own time effectively working to your own and others’ deadlines.
• You will demonstrate an understanding of User Experience development techniques and tools.
• You will gain the trust of stakeholders across the council and partner organisations.

Read more about the work you’ll be doing in the Role Profile.

Basic DBS check is required for the role.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

Interviews will be held during the week commencing 23/03/2026.

For internal candidates, please seek your line manager’s approval before applying for this role as a secondment.