Interaction Designer

Why This Role Matters

We’re progressing a significant programme of user experience improvements across two high profile services:

• Find Case Law — evolving search and discovery to keep pace with a rapidly growing corpus of judgments.
• Access Your Records — scaling search, rendering and accessibility so born digital public records are easier to discover and use.

These changes need dedicated interaction design expertise to deliver at pace while safeguarding quality, accessibility and trust.

• Design end to end journeys, flows, wireframes and prototypes; iterate with user research and data led insight.
• Apply accessibility first principles (WCAG 2.2), progressive enhancement and web standards to ensure our services work for everyone.
• Collaborate in agile, multi disciplinary teams; partner with engineers to turn designs into robust, performant interfaces.
• Contribute to shared patterns and libraries (e.g. Figma); participate in critiques, show and tells and our internal design community.
• Communicate design decisions clearly to colleagues and external stakeholders, supporting a culture of inclusive, user centred design.

• Solid experience of user centred and interaction design for complex or live services.
• Strong prototyping skills and clear documentation that makes implementation straightforward.
• Confidence working with user researchers, interpreting findings and iterating designs.
• Practical understanding of accessibility and inclusion (WCAG 2.2).
• Experience collaborating in agile teams and contributing to shared design practices.

Desirable: familiarity with  Design System patterns and service standard assessments.

This role is based at Kew with hybrid working; most staff spend at least 60% of their time on site (more when new to role or during development phases).

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department.

Applicants must be resident in the UK and eligible to work in the UK Civil Service.

• The chance to design services with real public value and long term impact.
• A supportive, collaborative design community and opportunities to mentor and be mentored.
• Flexible, hybrid working with our base at Kew.

• Specialist knowledge of user-centred design principles, web standards, and accessibility (WCAG 2.2), with proven experience applying these in digital services.
• Ability to produce high-quality design outputs, including prototypes, wireframes, and clear design documentation.
• Experience working in agile delivery environments and collaborating effectively within multidisciplinary teams.
• Excellent attention to detail to ensure designs are accurate and easy to hand off to developers.
• Ability to interpret user research findings and apply them to improve service usability.
• Strong communication skills, able to present design solutions and rationale to both internal colleagues and external stakeholders.
• Self-motivated, well-organised, and able to work independently and collaboratively.
• Experience providing informal guidance or mentorship to junior staff.
• Familiarity with Government Digital Service design patterns and service standard assessments.
• Awareness of data protection and information governance in user-centred service design.

Closing date:
Thursday 5th February 2026 at midnight