Senior Service Designer

Join us as a Senior Service Designer where you will bring deep service design expertise to shape end-to-end customer experiences, working holistically across touchpoints to meet customer needs and elevate experience quality. Partnering closely with product designers, product and journey owners, you will collaborate with a range of stakeholders to research, analyse, and design effective solutions. You will plan and run workshops, create design artefacts, and translate insights into clear recommendations, taking ownership of driving meaningful business change through proven design methodologies.

To be successful as a Senior Service Designer, you should have:

• A deep understanding of Design methodologies, practice and processes, and be confident at selecting best approach to different shapes and sizes of customer experience challenges.
• Clear evidence of service design execution, evidenced through a variety of artefacts that express how a design solution was shaped and defined, delivering on tangible business and customer outcomes.
• Confidence and proficiency in planning and facilitating discovery, journey mapping and design-thinking workshops.
• Excellent stakeholder management; experience of working across a range of business teams.
• Solid networking and relationship building skills.
• Experience working within or for a large, complex organisation.
• Ability to gather information and solve for gaps and blind-spots in journey work.

Some other highly valued skills may include:

• Experience with Figma (mapping/whiteboarding)/Figjam Design tool.
• Experience with in financial services or a regulated industry.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in London, Glasgow, Knutsford or Northampton.

To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays.

• Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
• Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
• Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
• Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
• Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
• Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
• Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead…