Product Designer; FTC

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part‑time, job‑share or full‑time basis because we know the best person for the job isn’t always available full‑time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Experience Strategy & Design Team where you will support the design of intuitive digital products that meet user needs and business objectives. Working as part of the Strategy & Design team our ideal team member will have previous experience in applying conceptual thinking to create digital services across multiple platforms, bringing together user needs, business goals and technical realities with excellent communication skills.

• Develop design concepts using user centric design methods to evaluate and reimagine existing processes and customer touch points.
• Promote explorative and evaluative research initiatives, alongside other designers.
• Promote the creation of service concepts that illustrate the options and different approaches that can be taken to deliver a service.
• Propose how current experiences will evolve over time as we improve outcomes, drive operational efficiencies and improve controls.
• Support with the handover of design into development, providing necessary documentation and assurance to ensure desired outcome is met.
• Develop and drive the adoption of design and accessibility standards ensuring our digital channels are highly usable, accessible and web optimised.
• Work in partnership with Risk, Legal and Compliance to deliver the best user experience whilst still meeting regulatory and legal needs.

• Demonstratable experience designing digital products.
• Ability to create concepts, low and high‑fidelity designs, production ready visual designs, and interactive prototypes.
• Skilled in use of design and prototyping software such as Figma, Principle, and Miro.
• Experience working with technical teams, and basic knowledge of front‑end development standards and practices.
• Experience applying user centred design methods and design frameworks (such as Google Sprint, Design Thinking, and WCAG) to design for complex problems.
• Experience in conducting and acting on user research is an advantage.

• Experience in Financial Services sector.
• Basic comprehension of digital marketing practices and techniques.
• Demonstrable skills in illustration, information visualisation and iconography.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at  or request a call back.

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page:

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Our Responsibility - Diversity and inclusion ‑ Close Brothers Group