Service Designer - Public Sector - IR35

Location

Workstream 1:
Leeds or London (Stratford) – 2 days per week on‑site, remainder remote

Workstream 2:
Manchester – 1 day per week on‑site, remainder remote

Contract:

Initial 6‑month contract (extensions likely)

Day Rate: £500‑£550/day (Inside IR35)

Start Date:

January

A leading digital consultancy is seeking experienced Service Designers to support the delivery of user‑centred digital services across a range of high‑profile public sector programmes. These roles offer the opportunity to work on complex, large‑scale services, collaborating within multidisciplinary Agile teams to improve outcomes for users and organisations alike.

• Plan, prepare, and deliver service design activities across all phases of the service lifecycle
• Lead teams to analyse end‑to‑end services and build deep empathy with service users
• Identify and apply appropriate service design methods, including service mapping, blueprinting, and taxonomy development
• Produce clear, high‑quality service maps and blueprints to inform delivery and decision‑making
• Provide strategic service design input and contribute to a collaborative community of practice

• Proven experience working as a Service Designer within UK public sector or large, complex organisations
• Strong understanding of user‑centred design principles and GDS standards
• Demonstrable experience producing service blueprints, journey maps, and supporting design artefacts
• Excellent stakeholder engagement, facilitation, and communication skills
• Experience working within Agile, multidisciplinary delivery teams

If you're an experienced Service Designer available for a January start and keen to work on impactful public sector programmes, we'd be delighted to hear from you