Content Designer; FTC - Consumer Banking

Content Designer (12-Month FTC) - Consumer Banking, Payments

Location: London

Salary: £70,929 - £78,810

Hours: Full-Time

Duration: 12-Month Fixed-Term Contract

Working Pattern: Hybrid – at least 2 days per week (40% time) in London office.

Working in a multi-disciplinary design, product, and engineering team, you will combine research and insights with clear people‑focused language to refine and develop conversations with customers, helping them do what they need to do. This particular role sits within the Payments area of the bank, where the team is focused on creating great experiences for our customers, helping them move their money.

You will be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics.

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touchpoints.
• Promote and demonstrate how effective writing helps customers.

• Proven experience managing content approval processes and tracking content changes efficiently.
• Familiarity working in a complex landscape – ideally financial services.
• A collaborative mindset ready to be a part of a busy multi-disciplinary team.
• Flexibility in writing on‑brand content in multiple tones of voice.
• Confidence in writing concise, clear and consistent copy for different channels.
• The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.
• Experience using and collaborating in Design platforms, such as Figma.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We also welcome applications from under‑represented groups. We are disability confident, and if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready to start growing with purpose?
Apply today and let's create something extraordinary together!

• Mid‑Senior level

• Full‑time

• Design and Writing/Editing
• Banking