Front of House​/Dental Receptionist

Overview

Dentafly is a growing private dental organisation focused on delivering a calm, professional and patient-centred experience. Our Chiswick clinic operates to high standards of care, organisation and communication. We are now looking for a Front of House / Dental Receptionist to join our team and support the smooth day-to-day running of the clinic.

You will be the first point of contact for patients, ensuring a warm, professional and well-organised front-of-house experience. You will work closely with clinicians and management to ensure excellent patient care and efficient clinic operations.

• Welcoming patients in person, by phone and via email in a professional and friendly manner
• Managing appointment bookings, confirmations and cancellations
• Handling inbound and outbound calls with excellent customer service
• Managing patient records and correspondence using internal software systems
• Processing payments, deposits, invoices and refunds
• Supporting referrals, enquiries and follow-ups
• Maintaining patient confidentiality at all times
• Ensuring the reception and waiting areas are organised and presentable
• Liaising with the clinical team to ensure smooth patient flow
• Supporting basic CQC, health & safety and clinic compliance tasks
• Opening and closing duties as required

Full-time: Approximately 42.5 hours per week, Monday to Friday (rota-based), including:

• Friday: earlier finish (e.g. 16:30)

Part-time: Flexible options available, typically 16–24 hours per week, to be agreed.

• Previous experience as a receptionist in a dental or medical clinic
• Fluent in English (spoken and written) – additional languages are a plus
• Confident, professional and well-presented
• Strong organisational and multitasking skills
• Comfortable using computer systems and internal booking software
• Calm and patient-focused in a busy clinic environment
• Experience in private dentistry or medical/aesthetic clinics
• Basic financial administration experience (payments, invoicing)
• Experience with dental software (e.g. Exact, SOE, Carestream, Cliniko)
• Knowledge of private dental treatments and fee structures
• Previous experience in customer service / sales environment (upselling treatments, packages)
• Salary: £26,000 – £30,000 per year (full-time, based on experience)
• Part-time roles available with salary calculated pro-rata, based on hours worked

• Competitive salary in line with experience
• Company pension scheme
• Free parking
• 28 days paid annual leave per year (including UK bank holidays, pro-rata for part-time)
• Full training and structured onboarding
• Employee Discount
• Supportive, professional and friendly working environment
• Opportunity to grow within a developing private dental organisation
• Modern clinic setting in Chiswick with excellent transport links

Applications can be submitted directly via Linked In or Indeed. Alternatively, candidates may email their CV and cover letter to