Dental Practice Manager

Kensington Olympia Dental Clinic is a modern private dental clinic delivering high‑quality care with a premium, patient‑first experience. We are hiring a commercially minded Practice Manager to lead day‑to‑day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance. This role is ideal for someone with strong dental practice management experience who is highly organised, confident leading a sales‑focused front‑of‑house and patient journey.

• Operations & Leadership:
  Lead the reception/admin team and keep the clinic running to a premium standard;
  Own the daily schedule: appointment flow, clinician utilisation, and minimal downtime;
  Implement and maintain SOPs, checklists, and high‑performance routines;
  Manage stock, labs, suppliers, and service contracts.
• Sales & Growth (Core Priority):
  Drive booking conversion from calls, Whats App, website leads, and walk‑ins;
  Ensure follow‑up systems are executed daily (no lead left behind);
  Track and improve treatment acceptance through confident patient coordination;
  Coach the team on scripts, objection handling, and premium patient communication;
  Monitor key performance metrics and report weekly performance with action plans.
• People & Culture:
  Recruit, train, and performance‑manage reception and admin team members;
  Run daily huddles and weekly reviews;
  Promote a calm, professional, accountable clinic environment.
• Compliance & Quality:
  Ensure smooth compliance with clinic standards (policies, records, protocols);
  Work with leadership to maintain quality, audits, and governance routines.

• Minimum 2+ years as a Dental Practice Manager or senior dental management role.
• Strong understanding of private dentistry operations and patient journey.
• Proven ability to increase conversion, fill diaries, and drive sales outcomes.
• Highly organised with excellent attention to detail and follow‑through.
• Confident communicator (phone, Whats App, email, in‑person).
• Comfortable leading a team and holding standards firmly.
• Experience in a premium/private clinic environment (London preferred).
• Knowledge of dental software (DENTALLY)/CRM systems.
• Experience implementing scripts, scorecards, and performance dashboards.

• Your CV and a short cover note answering: your dental management experience (clinic type, team size).
• One example of how you improved conversions/diary utilisation.
• Your notice period and availability.

Experience: Required
Languages: English – Advanced
Employment: Full‑time
Schedule: Mon Fri 09:00 - 18:00
Salary: £35,000 – £55,000 yearly
Starting time: Immediate start!

Language:
Portuguese and Spanish (preferred)

About Kensington Olympia Dental Clinic:
KODC is a fast‑growing private dental clinic in Kensington Olympia, built for busy London lives. Always on time: rapid access, calm premium care, and transparent plans. A solid, trusted name in the UK private dentistry market.