Reservations Executive

The Reservation Executive provides support by performing reservation duties such as:

• Managing and controlling the Apartments Inventory
• Optimizing the Apartments availability to yield maximum revenue
• Creation of reservation / extension of stay in HIS
• Preparing the Confirmation Letter / Letter of Offer / Extensions to the various departments.

• Prepare Daily Report for PPSS /PRSSIN
• Managed incoming calls for reservation department and replying to any reservations enquiry.
• Check and communicate incoming reservations special request with both properties operating departments
• Tracing of signed confirmation and signed credit card authorisation forms for bookings made through phone and email.
• Check daily room assignment for bookings that came through Site Minder.
• Process bookings coming through Brands website, Ctrip, Flight Centre and Synxis.
• Cancel bookings with invalid credit card provided.
• Reply to guest’s enquiry from online booking channels
• Email to Front Office team to charge 1st night deposit / full deposit for all bookings received.
• Report to OTA website ( extranet) for unsuccessful deposit transaction
• Follow up on reported unsuccessful transaction and cancel the booking accordingly on timely manner.
• For brands website - Email to guest directly for unsuccessful deposit transaction. Send payment link. Follow up with email chaser before cancelling the reservation.
• Raise refund memo to refund deposit for cancelled bookings
• Ensure all FCM bookings are done promptly and forward confirmation numbers via FCM extranet. Ensure FCM allotments are release accordingly in HMS.
• Ensure all special requests are reflected in HMS for Front office and Housekeeping team.
• Ensure the operation team are being informed of VIP guests and notes created
• Ensure cancellation and modification received for OTAs are done promptly.
• Ensure weekly submission of Credit Notes.
• Check the un-invoiced leases list and action accordingly.
• Daily follow up on no-show bookings.
• Ensure no-show penalty is posted and charged accordingly by PA team.
• Follow up on bookings that we allow one- time change. Ensure guest revert back by the stated date.
• Check the next 7 days arrival list in Opera. Ensure all bookings are in order in HMS system.
• Check and submit Onyx Commission for PPSS .

• Process reservations that came through Sales Managers and assist Sales Team with tentative blocking and follow through by release date.
• Assist Sales Team with in-house extensions and group bookings.
• Generate e-genesis confirmation and send to booker.
• Assist Sales Team with Letter of Offer when required. (1-year lease with Diplomatic Clause)
• Generate invoice for corporate bookings and assist Sales Team with manual invoice when required.
• Generate Security Deposit Advice when required
• Generate group bookings confirmation.

• Support and uphold the company mission, vision and values.
• Ensure usage of Pan Pacific corporate policies of business conduct.
• Comprehend company’s (corporate) and property’s business.
• Demonstrate and is perceived as a role model for:
  
  Ability to deal with operational complexities
  Innovative thinking
  Professional maturity
  Communication effectiveness
• Understand the macro operations of all other operating department within the property.
• Proficiently co-ordinate employment and consultancy agreements.
• Support internal best practices.
• Participate in property-sponsored community events, career fairs, etc.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
• Maintain professional business confidentiality as required.
• Perform related duties and special projects as assigned.

Pan Pacific Serviced Suite Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.