Wholesale Customer Care & Operations Assistant

Position: Wholesale Customer Care & Operations Assistant
Customer Care & Operations Assistant
London – Hybrid
£28,000 – £30,000
Permanent

We are working with a growing luxury retailer looking to hire a Customer Care & Operations Assistant to join their dynamic team in London.
This is a fantastic opportunity for someone early in their career who has 1–2 years’ experience in customer operations or customer experience, ideally within luxury retail, fashion, D2C or e-commerce.
You will play a key role supporting both customer experience and operational processes, acting as the link between customers, internal teams, and logistics partners to ensure orders are delivered smoothly and customers receive an exceptional service.

Key responsibilities include:

Managing customer queries across email, live chat, social and phone
Supporting wholesale and D2C customer relationships
Overseeing order fulfilment, returns and logistics coordination
Monitoring stock and working with internal teams and 3PL partners
Tracking customer service KPIs and improving processes  We’re looking for someone who:
 
Has 1–2 years’ experience in Customer Operations / Customer Service / CX
Ideally comes from luxury retail, fashion or D2C e-commerce
Is confident using systems such as Shopify, CRM tools or similar platforms
Has excellent communication skills and strong attention to detail
Is proactive and enjoys problem solving in a fast-paced environment  Benefits include:
Hybrid working, private medical & dental (after probation), staff discount, pension and career development opportunities