Consumer Operations Executive

The Opportunity

The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.

• Manage escalations from external consumer care team
• Maintain and modify the B2C orders
• Place B2C replacement orders
• Liaise and provide information to Logistic teams to resolve any delivery issues
• Payment fraud management
• Returns management
• Process commercial refunds
• Manage customer chargebacks
• Manage UK Internal Orders

• Previous experience in a customer facing role
• Ideally SAP software experience
• Working knowledge of Microsoft Excel
• Strong communication and organisation skills
• Strong organisational skills and attention to detail
• Solid analytical and numerical skills
• Ability to work well on own initiative as well as part of a team
• Excellent communication and presentation skills, both verbal and written
• Ability to work in an agile, fast-paced environment

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package