Customer Support & Operations Assistant; Part – Time

The Company

Biomap Ltd provides Validation & Qualification services for temperature monitoring solutions to the Pharmaceutical and Biotech Industries. We operate in a heavily regulated environment, supporting laboratories, hospitals, wholesalers, and pharmaceutical manufacturers with compliant, high-quality solutions.

The Customer Support & Operations Assistant role supports the day-to-day operational and customer service activities of the company. This position is responsible for managing customer enquiries, coordinating the help desk, and handling shipping and logistics activities, ensuring a high standard of service and efficient internal processes in line with Biomap’s quality management system.

• Acting as the first point of contact for customer enquiries via phone and email
• Managing and monitoring the help desk, logging, tracking, and resolving support tickets
• Liaising with customers to provide updates, basic technical assistance, and issue escalation where required
• Coordinating shipping and receiving of equipment, including preparation of documentation
• Tracking shipments and ensuring timely dispatch and delivery of customer equipment
• Maintaining accurate records for support cases, shipments, and inventory movements
• Supporting internal teams with administrative and operational tasks as required
• Ensuring all activities comply with internal procedures and quality standards

• Excellent communication skills in both written and spoken English
• Strong attention to detail and accuracy
• A customer-focused mindset with a professional and friendly approach
• Good organisational and time-management skills
• Ability to work independently and manage multiple tasks simultaneously
• A reliable, methodical, and proactive way of working
• Ability to remain calm and effective when dealing with customer issues

• Previous experience in customer support, help desk, administration, or logistics (preferred)
• Good IT skills, including email, spreadsheets, and basic ticketing systems
• Familiarity with shipping, courier coordination, or inventory management is an advantage
• Must live locally - NW10 7JB
• Ability to work within a regulated or quality-driven environment is beneficial

• Part-time working hours (4 hours per day)
• Training and ongoing support
• Opportunity to gain experience within the pharmaceutical and biotech industry
• Friendly and supportive team environment
• Potential for role development as the company grows
• Salary: £16k - £18k per year
• Position Type:
  Part time (Monday to Friday - 4 hours per day)