Community Manager

As Community Manager, you’ll own the day-to-day health, engagement, and communication within the Thrive Cart community. This is a proactive role—not reactive moderation. You’ll consistently provide updates, share timelines and key dates, surface important product and company news, and ensure members feel heard, supported, and excited to be part of Thrive Cart.

You will be the voice of the brand inside the community, translating internal updates into clear, friendly, and trustworthy communication for our customers.

• Actively manage and engage with the Thrive Cart community on a daily basis
• Foster a welcoming, helpful, and professional environment aligned with Thrive Cart’s brand values
• Encourage meaningful discussion, participation, and peer-to-peer support
• Consistently share product updates, roadmap highlights, timelines, and key dates with the community
• Translate internal information into clear, customer-friendly posts
• Ensure the community is always informed—no silence, no ambiguity
• Serve as the voice of Thrive Cart within the community
• Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
• Maintain a consistent tone and message that reflects Thrive Cart’s brand standards
• Plan, host, and moderate webinars, tech-ins, and community sessions
• Coordinate agendas, speakers, and follow-ups to ensure smooth execution
• Engage attendees during live sessions and drive post-event discussion within the community
• Support basic affiliate communications within the community
• Share affiliate-related updates, announcements, and key dates
• Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
• Gather community feedback, questions, and sentiment
• Surface recurring themes, concerns, and opportunities to internal teams
• Advocate for the community while aligning with company goals
• Work closely with product, support, marketing, and leadership teams
• Coordinate announcements, launches, and updates to ensure alignment and accuracy

• Exceptional written communication skills with the ability to simplify complex information
• Strong sense of brand voice, tone, and audience awareness
• Highly organized and proactive—comfortable owning communication without being prompted
• Naturally engaged, visible, and responsive
• Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility.

• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
• 3+ years of experience in community management, customer engagement, social media, or customer-facing roles
• Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
• Proven experience communicating updates, timelines, or announcements to a customer audience.