Customer Service Executive; Shipping Documents

Our client is a 3rd party full-service supplier of logistics and engineering solutions. Currently, our client is seeking for Customer Service Executive to be part of the team.

• Prepare, review, and issue shipping documents in accordance with customer requirements and regulatory standards (including customs clearance and ZGS compliance).
• Support customers on documentation and procedural requirements related to commodities trading, including LME metals where applicable.
• Monitor shipments and anticipate risks, escalating issues early and proposing solutions to minimize customer impact.
• Maintain accurate records and ensure customer data, instructions, and service agreements are correctly reflected in systems.
• Contribute to service improvement initiatives by identifying recurring customer issues and supporting process enhancements.
• Work collaboratively as a team player while managing multiple customer accounts and priorities effectively.

• Diploma or equivalent qualification
• 2–3 years experience in customer service or operations within commodities trading, preferably LME metals
• Familiar with shipping documentation,
  customs clearance / ZGS compliance requirements.
• Strong communication skills in English (written and spoken).
• Detail-oriented, organized, and able to manage multiple tasks.
• Team player with proactive attitude.

• Working location:
  Jurong Island (company transportation will be provided island-wide)
• Working days: 8am to 5.45pm (Monday to Friday)