Customer Success Manager

More4apps has a Vision to create frictionless experiences for our customers and team members.

More4apps’ Business Purpose is to deliver simple solutions to ensure our customers are not overwhelmed with their ERP data.

The Customer Success Manager (CSM) is responsible for developing and managing long‑term partnerships with More4apps’ existing customers across the EMEA region. The role focuses on ensuring customers achieve sustained business value from More4apps solutions, strengthening customer engagement, driving satisfaction, and supporting retention and growth.

The Customer Success Manager acts as a trusted partner to customers, aligning More4apps solutions with evolving business needs while coordinating internal teams to deliver consistent and high‑quality customer outcomes.

• Build and maintain strong, long‑term relationships with assigned customers across EMEA.
• Act as the primary point of contact for customer success post‑sale by leading the Onboarding of a new Customer.
• Develop a deep understanding of customer business objectives, priorities, and operational challenges.
• Conduct regular customer review meetings to evaluate performance, value delivery, and future opportunities.

• Support customer renewal planning and retention strategies.
• Collaborate with Sales teams to support cross‑sell and upsell opportunities.
• Develop strong customer advocacy relationships.
• Identify and support development of customer case studies, testimonials, and reference accounts.
• Encourage customer participation in user groups, events, and product feedback initiatives.
• Capture and communicate customer feedback to internal teams to support product and service improvement.

• Act as the voice of the customer within More4apps.
• Coordinate with Sales, Support and Product Solutions teams to ensure seamless customer experiences.
• Facilitate escalation and resolution of customer issues where required.
• Maintain accurate customer engagement records within CRM.

• A minimum of 3 years of proven Customer Success Manager roles in information technology.
• Proven ability to manage a large portfolio of clients and drive retention and growth.
• Stakeholder management, Relationship building and Negotiations skills.
• Excellent spoken and written communication.
• Experience with Salesforce or Hubspot.
• Experience with MEDDIC or similar sales Methodology’s.