Team Lead, Customer Service​/HelpDesk

Stellar Global is looking for an experienced Team Leader, who loves coffee, open to work part time in the Sage Studio (4 days per week) and who has strong leadership skills!

As the Team Leader, you will support the Studio Manager in overseeing the day‑to‑day running of the Sage/BRG Studio, ensuring operational efficiency, excellent customer experience and alignment with brand standards.

You will help manage the team, monitor performance and maintain smooth operations across both the physical studio and virtual showroom. A key focus of this role will be supporting weekend operations and being the main point of contact for the team during those shifts. You will also assist in reporting, sales analysis and ensuring that all interactions reflect our premium brand image.

Stellar is a Retail Experience Agency; we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide best‑in‑class service for physical, virtual and hybrid retail experiences for high‑profile clients, such as Samsung, Sage Appliances and Nike.

At Stellar, we are committed to working smart, staying curious, owning our work and always bringing a can‑do attitude.

• Smooth operation of Sage Studio/BRG store (including weekend leadership)
• Support product display setup, inventory checks, and launch event logistics
• Reporting & analysis for sales and customer experience optimisation, assist the Studio Manager in reviewing sales figures, conversion rates, CSAT scores and individual team performance metrics. Review customer chats and interactions
• Team management and development such as to assist in training and onboarding new team members, particularly on customer engagement, sales and communication. Act as the key contact for weekend staff
• Help track attendance, timekeeping and shift coverage, escalating any issues where necessary
• Daily technical operations, such as to conduct regular technical checks to prevent downtime and ensure the team has a smooth day. Review team content to ensure it’s on‑brand, high quality and aligned with the Sage/BRG brand image. Support livestream setup and troubleshooting
• Embrace the Stellar values:
  Be Can do, Work Smart, Stay Curious and Own It

• Experience in retail, studio, or customer engagement environments
• Excellent communication, organisation, and leadership skills
• Understanding of customer experience and sales KPIs
• Confident using technology, live chat platforms, and digital tools
• Positive, adaptable, and solutions‑focused attitude
• Availability to work weekends and flexible hours

• £24,000 annual salary (which is equivalent to £30k, full time)
• Working 4 days:
  Friday, Saturday, Sunday & Monday
• 28 contracted hours
• Permanent role (3 months probation period)
• The Studio is open from 8am‑7pm, Mon‑Sun
• Medicash (a health cash plan that allows you to claim back money spent on private treatments and appointments e.g. dentist, diagnostic tests, etc. It also offers additional benefits such as virtual GP appointments, counselling and discounts)
• Opportunity to work with ambitious, creative and friendly team