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CX Insight Lead, Europe — Drive Loyalty & CLV
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-07
Listing for:
SquareTrade Europe
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
IT/Tech
Job Description & How to Apply Below
A leading device protection firm is seeking a Customer Experience Manager for Europe to enhance the customer journey through data-driven insights. The role involves evolving the Voice of Customer frameworks and driving improvements in customer retention and satisfaction. Ideal candidates will have over 5 years of experience in customer insights, excellent analytical and storytelling skills, and a background in translating findings into actionable business strategies.
The position operates in a hybrid model, with 3 days in-office and 2 days remote.
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