Visitor Engagement Assistant

Job Overview

As a Visitor Engagement Assistant, you will act as an ambassador for Tate, engaging with our visitors to provide an exceptional experience whilst keeping our people and collection safe.

• Provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit and demonstrating an empathetic understanding of visitor‘s needs.
• Greet all visitors in an approachable, welcoming, and professional manner.
• Be present in the galleries as the public face of Tate and look for opportunities to engage visitors, enabling them to get the most out of their visit.
• Maintain high presentation standards in the gallery areas within which you are working, calling on cleaning support, or Duty Manager when required.
• Meet and greet visitors when working in welcome posts — scanning tickets, offering direction and advice about how best to enjoy their visit.
• Support the family engagement programme through the delivery of activities and the distribution of materials across the galleries and learning spaces.
• Upsell the benefits of Tate Membership and promote donations and audio-guides as appropriate within the gallery.
• Promote the daily events, ticketing, catering, and retail operations within the gallery when appropriate.
• Keep up to date with current exhibitions, collections information, daily events in the galleries and general tourist information.

• Passionate about offering outstanding Customer Care and visitor engagement in a busy gallery environment.
• Excellent communication and interpersonal skills. Demonstrating the ability to talk to a wide range of people, engaging with them about Tate‘s exhibitions and activities.
• Confident working in a fast paced, busy visitor environment, dealing with rapidly changing exhibition programmes and large numbers of people.
• A strong team player with the ability to build good working relationships with team colleagues and those in other departments to ensure the best possible customer care is delivered.
• Able to work independently using own initiative showing a proactive, positive, and flexible approach to work.
• Ability to work under pressure, using own initiative to identify problems and find solutions.