Order Management Executive

Overview

Join to apply for the Order Management Executive role at Joseph Joseph Ltd
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At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.

• Timely and accurate processing of sales orders (submitted via multiple channels).
• Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process and ensure these are communicated and followed.
• Monitoring of customer orders as they progress through the supply chain and resolve/escalate where necessary.
• Accurate production and supply of all documents related to the supply and/or export of customer orders.
• Build relationships with external and internal customers, ensuring they are updated with their orders progress.
• Timely response to all enquiry’s, working to achieve first contact resolution.
• Drive development of improved customer order process, service delivery and behaviours.
• Measure and report service metrics through accurate and consistent use of systems and analytics as required.
• Ensure service level standards and KPI’s are maintained to a high standard.
• Support the Head of Order Management in delivery of a world class customer experience.

• Experience in a B2B customer service role working with retail customers is an advantage
• Organisational skills with the ability to prioritise and multitask effectively
• High attention to detail and a positive ‘can do’ attitude
• Have a passion for service excellence
• Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
• Experience working with ERP applications such as Net Suite or SAP also an advantage
• Be an effective team player with a sense of fun.

• Competitive salary and holiday allowance
• Company performance related bonus
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Training and Development
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service

• Associate

• Full-time

• Customer Service and Supply Chain

• Retail and Wholesale

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