Customer Service Administrator

Our client is seeking a Customer Service Administrator to join their young, professional and dynamic team in their Head Office based in Central London on an initial 3-month contract, with a strong view to go permanent. This is a great opportunity for someone with a passion for customer service who obtains strong communication skills and a desire to grow within a fast-paced, process-driven environment.

This role requires a hybrid working style with two days in the office and an hourly pay of £13.85 + Holiday Pay.

• Act as first point of contact for customer enquiries, handling queries and issues with external partners and couriers
• Manage email correspondence in an effective and timely manner
• General conflict and resolution management regarding incoming customer complaints
• Manage outbound phone calls to customers following up on enquiries and gathering feedback

• An excellent communicator with a confident and professional manner
• Highly‑organised individual and effective prioritisation skills
• Strong customer service and administrative experience
• Confident and calm‑orientated when dealing with conflict management and handling complaints
• Proficient in IT software including Microsoft, Word and Excel
• All round positive, hardworking and maintains a team‑player attitude

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