Lunch Cover Property Team Member

Lunch Cover Property Experience Team Member ISS
• London, GB Job Description

We are looking for an individual who will take ownership of the safe and efficient operation of the client portfolio, acting as an ambassador for both Grosvenor and ISS.

You will seamlessly integrate into the client environment, delivering world-class front-of-house and property management aligned with the ISS Global Strategy and Grosvenor brand values.

• Ensure all client, tenant and visitor requests are fulfilled efficiently and exceed expectations.
• Deliver a world-class property experience across concierge, front of house, helpdesk, security, events, mail and logistics, supplier liaison and workplace support.
• Provide flexible lunch-time cover (12:00–15:00) across multiple properties within the client portfolio.
• Proactively represent and promote ISS products and services under the integrated service model.
• Build core knowledge of each property and support daily operational tasks as required.
• Maintain safe, efficient operation of the client portfolio while acting as an ISS and Grosvenor brand ambassador.
• Anticipate customer needs and take ownership of delivering seamless service throughout the visitor and tenant journey.
• Support events management activities and assist with coordination where required.

• Previous corporate, hospitality or concierge customer service experience.
• Front of House and/or security/concierge experience.
• Experience working with systems such as Microsoft Office.
• Knowledge of event management.
• Strong knowledge of central London, including theatres, restaurants and retail.
• Excellent communication and customer service skills.
• Strong time management abilities.
• Flexible and adaptable to an ever-changing environment.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.