Customer Service Coordinator

Customer Service Coordinator | Poole | £30,000

Rubicon are supporting a long-standing UK business supplying specialist products, on their search for a hands‑on, Customer Service Coordinator to support with business growth. You'll work closely with colleagues across different departments, ensuring customers receive a responsive, efficient, and professional service at every stage.

• 25 days annual leave, increasing with service
• Health Cash Back Plan
• Private Medical Cover
• Employee Assistance Programme
• Long service awards

• Acting as a primary contact for customer enquiries via phone and email
• Overseeing customer accounts, including supporting service agreements and renewals
• Managing queries through to completion, ensuring timely and effective resolution
• Preparing and issuing quotations and processing customer orders
• Recording and managing customer feedback or complaints in line with internal procedures
• Coordinating with field-based teams to arrange visits and provide updates
• Keeping customer information and service activity records accurate within our ERP and internal systems
• Supporting onboarding and guidance of new team members Qualifications
  • At least two years' experience in a customer-facing support role
  • Confidence handling detailed or sensitive customer matters
  • Experience working with service contracts, scheduling or account coordination would be beneficial
  • Familiarity with ERP systems is an advantage (training provided where needed)
  Skills & Attributes
  • Clear, confident communicator with a professional telephone manner
  • Strong organisational ability and accuracy in record keeping
  • Comfortable managing multiple tasks and deadlines
  • Practical and solution-focused approach to resolving issues
  • Able to work independently while contributing positively to a team
  • Calm and methodical when faced with challenges
  • Competent using Microsoft Office applications

  To apply for this role or for more information, please call Ellie or Harriet at Rubicon.