Mobile Funeral Arranger

Mobile Funeral Arranger – £28,782 (£14.76 per hour) including London Allowance, plus benefits. Full time 37.5 hrs/week, Monday‑Friday 9am‑5pm. Mobile role covering approximately 10 branches within North London:
Manor Park, Holloway, Tottenham, Kentish Town, and Clapton. No CV required. Full manual UK driver’s licence required.

Please note all positions within Funeral care can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for.

Typical duties include but are not limited to the preparation, transportation, and personal care of the deceased carried out with professionalism, dignity, respect, and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

• Travel to meet clients and build and maintain positive relationships with the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure the funeral home – both inside and out – is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and reporting and recording any maintenance issue (you may be the only person in branch at times).
• Work with different digital systems and devices (computers, tablets, smartphones) to accurately manage client documentation, funeral arrangements, and invoicing.
• Make sure that all regulated work, such as selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team.
• Support with manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to ensure records are always kept up to date.

• A full UK driving licence and access to a vehicle.
• The ability to work confidently on their own – whether travelling to client meetings or independently managing a branch when needed.
• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• The ability to confidently work with numbers and perform basic calculations such as cash handling, working out discounts, simple data entry, and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills and the ability to use a range of technology devices and systems (computers, tablets, smartphones, printers) and to learn and effectively use new applications.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion, and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment will be provided).

At Co‑op, we’re owned by our members. Because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job – you’re joining a movement that puts people and communities first and is powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, plus discounts on other Co‑op products and services.
• 23 days of holidays (pro‑rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme, which offers confidential advice and support around the clock.
• Access to virtual GP and free eye tests.
• Endless career development opportunities, including apprenticeships.
• A friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Wagestream – a money‑management app that lets you access a percentage of your pay as you earn it.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme…