Membership Services Advisor

Overview

Membership Services Adviser –
Royal College – Temporary (2-3 months) – Start immediately

Our client, a Royal College, is seeking Membership Services Advisers to join their team during their busiest period of the year. This is a fantastic opportunity to be part of a respected membership organisation, supporting professionals at every stage of their career.

The role is temporary for approximately 2-3 months, starting as soon as possible, and offers hybrid working with 2 days per week in the office.

As a Membership Services Adviser, you will act as the first point of contact for members, prospective members, and key stakeholders. You will deliver a high-quality, professional service across multiple communication channels, ensuring all enquiries and requests are handled efficiently and within agreed KPIs.

You will play a key role in maintaining excellent relationships with members while supporting operational activity during a peak period

• Acting as the first point of contact for members, potential members, and stakeholders
• Responding to enquiries via telephone, email, and other communication channels
• Providing accurate information and guidance on membership services and processes
• Managing and updating records using Salesforce CRM
• Handling inbound queries and carrying out outbound engagement where required
• Supporting membership applications, renewals, and general requests
• Delivering a consistently high standard of customer service and member experience
• Working collaboratively with internal teams to resolve queries effectively
• Ensuring all work meets service level agreements and KPIs

Full training will be provided to support you in the role.

• Previous experience in a customer service or membership-focused role
• Strong working knowledge of Salesforce CRM (essential)
• Excellent communication skills, both written and verbal
• Confident handling a high volume of enquiries in a busy environment
• Highly organised with strong attention to detail
• A professional, friendly, and member-focused approach
• Experience with in awards, professional bodies, or membership organisations would be highly desirable

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.