Member Services & Support Officer JBD

Member Services & Support Officer

London Capital Credit Union is one of the UK’s largest credit unions, a not‑for‑profit savings and loans co‑operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low‑cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt.

Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Make The World a Better Place.

• Period:
  Permanent, 3‑month probation period
• Pay: £31,449 pa (£15.92 per hour) plus staff bonus scheme and up to 6% contribution to pension scheme
• Reports to:
  
  Deputy Manager (Operations)
• Hours per week: (not specified)

Main purpose and scope of the Member Services Officer:
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

• Promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Deal with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems

• Administrative or clerical experience – Essential
• Customer service experience – Essential
• Experience of using a range of ICT efficiently – Essential

• A friendly and outgoing manner with an ability to make a good first impression – Essential
• Proven skills in accurate record keeping & policy adherence – Essential
• Good self‑organisational skills – Desirable
• Works well in teams – Essential
• Good verbal and written communications skills in English – Essential

• Flexible with respect to working hours and tasks – Essential
• A knowledge and understanding of the credit union movement – Desirable
• A commitment to the aims and objectives of the credit union movement – Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence your proficiency in both written and spoken English and how you meet the main duties & responsibilities of this role.