Services Consultant – French Speaker

We are looking for a Destination Services Consultant – French Speaker to deliver tailored mobility solutions and provide an outstanding relocation experience to our clients and their employees.

This role is all about ensuring smooth, stress-free transitions across borders by combining excellent customer care with efficient coordination behind the scenes.

Key Responsibilities

• Act as the main point of contact for clients and assignees throughout their relocation journey.
• Carry out needs assessments and apply a detailed understanding of client mobility policies.
• Organize services such as temporary housing, property searches, schooling, and settling-in support.
• Build and maintain relationships with external partners, including moving companies, landlords, and utility providers.
• Track costs and make sure services are delivered within budget and policy requirements.
• Identify potential issues early, resolve them promptly, and escalate when needed.
• Keep clients regularly updated on progress and milestones.
• Maintain accurate records, reports, and system data for accountability and transparency.
• Contribute to team meetings, training sessions, and wider projects to support continuous improvement.

• At least 1 year of experience in a dynamic, customer-facing role.
• Fluent in French (essential); other European languages are an asset.
• Strong customer service focus with the ability to manage pressure and competing priorities.
• Highly organized with exceptional attention to detail.
• Confident using technology and quick to learn new systems.
• Excellent communication and interpersonal skills with a proactive, problem-solving approach.
• Previous experience in relocation, HR services, or high-volume customer support is an advantage.
• Exposure to international environments or multicultural teams is highly desirable.