Customer Account Coordinator

We are looking for a highly motivated and detail oriented Wholesale Customer Service Coordinator to join our European Customer Service Team. This role focuses on delivering exceptional service, accurate order management, and strong cross‑functional collaboration. You will play a key part in supporting our vision to be a trusted, effective, and value‑adding partner across Wolverine EMEA.

• Consistently meet internal and external customer expectations.
• Identify opportunities to improve service levels and customer satisfaction.
• Build strong relationships with customers through trust, professionalism, and proactive communication.
• Represent Wolverine brands with a positive, solutions‑focused mindset.

• Enter customer orders into SAP accurately within 24 hours.
• Acknowledge forward orders within 48 hours and confirm delivery dates in line with company guidelines.
• Maintain an accurate order book and proactively update customers on changes.
• Monitor orders through to dispatch, preventing delays and ensuring high service delivery.
• Handle order enquiries promptly and in full compliance with company policies.
• Ensure that all orders are processed in line with our policies & procedures.

• Maintain regular communication with key accounts, strengthening relationships and understanding their needs.
• Handle inbound customer calls professionally and support continuous quality improvement.
• Process returns and credits within agreed SLAs.
• Collaborate with Warehouse, Logistics, and Finance teams on bookings, shortages, returns, credits, and invoicing.
• Manage the order book proactively to maximise sales and shipment opportunities.
• Provide customers with updated delivery schedules and follow up to gather service feedback.
• Keep sales teams informed of account activity, potential issues, and delays.
• Prepare accurate reporting for internal and external stakeholders.

• Follow all company guidelines, processes, and policies.
• Support the wider team and contribute to a proactive, high‑performing Customer Service function.
• Maintain organized customer documentation and records.
• Attend trade shows, exhibitions, customer visits, and sales meetings as required.
• Participate in training and professional development opportunities.
• Act as an ambassador for Wolverine’s brands and values.

• Minimum 2 years’ experience in a branded or wholesale customer service environment.
• Strong customer service orientation and communication skills.
• SAP experience preferred.
• European language skills highly desirable.
• Proactive, adaptable, and enthusiastic approach.
• Strong organisational skills with the ability to prioritise effectively under pressure.
• Collaborative team player with a willingness to contribute ideas and improvements.
• Strong Excel and general Microsoft Office skills.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.