Call Centre Officer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-05
Listing for:
BETHESDA MEDICAL PTE. LTD.
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Call Centre Officer
Your duties shall include, but not be limited to the following:
- Answering incoming and outgoing calls in a timely manner and in accordance with the clinic policy
- Maintaining confidentiality of caller and clinic information as directed
- Conducting appointment bookings from all sources of referrals for the Clinics via phone calls, messages and emails
- Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
- Directing calls to internal and external stakeholders
- Handling and resolving complaints
- Providing call back assistance service to callers
- Performing other related duties as assigned or requested
- 2 years of Customer Service or Call Centre experience.
- An active listener with good communication skills
- A collaborative team player and multi-tasker
- Good problem-solving skills
- Emphatic and patient
- Customer-focused and a genuine passion for engaging and helping people
- Office hours
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