Client Care Manager

CLIENT CARE MANAGER:
An exciting opportunity has arisen for a Client Care Manager to join a leading UK salon group, in a primarily remote role based in London with occasional travel to local salons. Reporting to the Operations Director, you will take full ownership of all customer service channels, including inbound emails and external review platforms such as Google and Trustpilot, driving outstanding customer satisfaction.

This role suits a proactive, highly organised individual with at least two years’ experience in a customer-facing environment. In return, you’ll benefit from career progression opportunities and generous service and product discounts for you and your friends and family.

CLIENT CARE MANAGER ROLE:
 
Responding to customer email queries received via our “contact us” form
Resolving all customer complaints (by email and phone), to ensure we turn around every failure & customers leave “delighted”
Responding to all external reviews (both good and bad) to ensure high levels of visibly proactive customer service
Working with Area Managers, Salon Managers & Front of House where needed to flag and resolve issues
Investigate client claims and provide sufficient information for the insurance broker  
Identifying and flagging common issues or trends to the Ops Director & making recommendations so we are constantly improving our service  CLIENT CARE MANAGER ESSENTIALS:
 
Having 2+ years’ experience in a customer-facing role, including customer support, retail or hospitality
Demonstrating a positive attitude and being highly proactive
Showing strong organisational skills and working efficiently
Adapting quickly and enjoying working in a fast-paced environment  CLIENT CARE MANAGER BENEFITS:
 
Working remotely in London while travelling locally to salons and the Covent Garden Academy
Accessing career progression opportunities
Receiving service and product discounts for you and friends and family  If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website:
How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation