Technical Service Coordinator
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-02
Listing for:
MASS POWER SERVICES PTE. LTD.
Full Time
position Listed on 2026-03-02
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
- Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiries
- Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
- Able to generate sales from customers’ enquiries
- Liaise with customers on fulfillment discrepancies
- Handling and resolve customer complaints concerning billing rendered or services
- Answer the questions of the customers related to the services or products and the maintenance or operation of the organization
- Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
- Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
- Handling Purchasing matter as per customer enquiries & Must be able to handle under pressure
- Ensure assigned vessels are monitored constantly
- Taking extreme care when assigned engineers onboard executing jobs
- Spare used by engineers onboard must always be approved by customers.
- Take responsibility to finalize jobs once engineers with reports
- Minimum Diploma in Electronic & Electrical
- Minimum 3 years working experience in Marine Industry.
- Leadership skill on allocation of Service Engineer for job assigned
- The power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producing conviction or persuasion
- Working location at West Area
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