Repairs & Customer Experience Advisor
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-28
Listing for:
SW9 Community Housing
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Client Relationship Manager
Job Description & How to Apply Below
A community housing charity located in Greater London seeks an experienced Customer Contact Adviser to enhance repairs service delivery. The role involves being the first contact for residents reporting repairs, taking ownership of follow-on actions, and ensuring effective communication throughout the repairs process. Candidates should have substantial experience in customer service within the housing sector, strong written communication abilities, and be proficient with systems like Northgate and CRM.
This position emphasizes improving customer satisfaction and feedback management.
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